Shipping and Returns
Shipping within Australia
Free shipping: For any products where the total is over $100.
Sent using Australia Post with tracking
Standard Post - usually around 2 to 8 business days.
Express post around 1 to 4 business days
International shipping
For shipping to other countries outside Australia, please contact us at Shop@playingitgreen.com Please provide us the details of your order and we will get back to you for a quote on the shipping fee.
Returns and Refund
Return policy
We do not offer exchange/refund or store credit for change-of-mind items. Your item must be unused and unopened in its original packaging and must be within 14 days of receipt of your delivery to qualify for a refund of your purchase.
Return Process
Please email Shop@playingitgreen.com within 14 days of receiving the package. Provide the following details:
Subject the title “Return”.
The name or email you used to place the order and order number.
Reason for the return.
Provide photos of the defect or damage.
We will review your inquiry and get back to you as soon as we can.
What happens if my product arrived damaged or lost?
We will provide full refund if the items have been damaged during transit. However, please help us to report the claims for the damaged item to Australia Post. According to the Australia Post policy, only the addressed person can report the damaged item. Please contact us via Shop@playingitgreen.com within 14 days of receiving the package to advise us of the damaged goods. We will provide you with the process to follow.